Grievance Officer

1. Purpose

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, MyRoboMart — a subsidiary of PRYM Aerospace Pvt. Ltd. — has appointed a Grievance Officer to address complaints regarding the platform, its products, or services.

2. What to Include in a Complaint

To help us resolve your grievance quickly, please include:

• Your full name and registered contact details.
• Your order number, if the complaint relates to a specific order.
• A clear description of the issue.
• Any supporting documents, screenshots, or photos.

3. Response Timeline

We acknowledge every complaint within 24 hours of receipt and aim to resolve it within 15 days, in line with Rule 3(2) of the IT Rules, 2021. Complex complaints requiring investigation (e.g. courier disputes, payment reconciliation) may take longer; we will keep you informed of progress.

4. Escalation

If you are not satisfied with the resolution provided by the Grievance Officer, you may escalate your complaint to the National Consumer Helpline (1915 / consumerhelpline.gov.in ) or the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.

5. Other Ways to Reach Us

For general support (order status, product questions, returns), please use our contact form or email support@myrobomart.com. The Grievance Officer contact above is specifically for formal complaints and legal/regulatory grievances.