Help Center

How can we help?

Browse common questions below. If you need more help, our support team is one message away.

Orders

How do I track my order?+

Once your order ships, you will receive a tracking link via email. You can also view order status in your account under Orders.

Can I cancel or modify an order?+

Orders can be cancelled or modified within 1 hour of placement. Contact us immediately at support@myrobomart.com for assistance.

I received a wrong or damaged item. What now?+

Email support@myrobomart.com with your order number and a photo. We will arrange a replacement or refund within 2 business days.

Do you offer Cash on Delivery (COD)?+

No. All orders on MyRoboMart are prepaid — payment is completed at checkout via UPI, credit/debit card, or net banking through Razorpay.

Where do you deliver?+

We deliver pan India — all 28 states and 8 Union Territories.

How long does delivery take?+

Standard delivery is 2–4 business days after dispatch. Orders placed before 12 PM IST on business days are dispatched same day.

Do you offer free shipping?+

Free shipping on orders above ₹999. A flat ₹79 shipping fee applies to orders below that threshold.

What is your return policy?+

We accept returns within 7 days of delivery for unused items in original packaging. Electronics may have specific conditions.

How long do refunds take?+

Refunds are processed within 5–7 business days after we receive and inspect the returned item.

What items cannot be returned?+

Opened electronics, custom-cut parts, and clearance-sale items are non-returnable unless defective.

Do you provide technical support for components?+

Yes. Our team of builders can advise on compatibility, wiring, and build setups. Reach us at support@myrobomart.com.

Are the products compatible with my existing setup?+

Check the specifications on each product page. If unsure, contact us with your existing setup details and we will advise.

Still need help?

Our team responds within 24 hours on business days.