Policy
Shipping Policy
Same-Day Dispatch
Orders placed before 12 PM IST on business days are dispatched the same day.
2–4 Business Days
Standard delivery timeline after dispatch. Metro cities typically 2 days.
Pan India
We deliver to all 28 states and 8 Union Territories across India.
Free Above ₹999
Free shipping on all orders above ₹999. Flat ₹79 below that threshold.
1. Order Processing
All orders on MyRoboMart are prepaid — full payment must be completed at checkout to place an order. We do not offer Cash on Delivery (COD). Orders are subject to product availability and payment verification. Orders placed before 12 PM IST on business days (Monday to Saturday, excluding public holidays) are processed and dispatched the same day. Orders placed after 12 PM IST or on non-business days are dispatched the next business day.
You will receive a dispatch confirmation email with a tracking number once your order has been handed to our courier partner.
2. Delivery Timelines
| Zone | Estimated Delivery |
|---|---|
| Metro cities (Mumbai, Delhi, Bangalore, Chennai, Hyderabad, Pune) | 2–3 business days |
| Tier-1 cities | 2–3 business days |
| Tier-2 & Tier-3 cities | 3–4 business days |
| Remote / rural areas | 4–7 business days |
These are estimated timelines and not guaranteed. Delays may occur due to courier constraints, weather, public holidays, or high-demand periods.
3. Shipping Charges
Shipping is free on all orders above ₹999. A flat shipping fee of ₹79 applies to orders below ₹999. The shipping charge is clearly displayed at checkout before payment.
4. Delivery Coverage
We deliver to all serviceable pin codes across India. If your pin code is not serviceable by our primary courier partner, we will attempt to use an alternate carrier or contact you to arrange an alternative.
We do not offer international shipping at this time.
5. Order Tracking
Once your order is dispatched, you will receive a tracking link via email and SMS. You can also track your order from your account under My Orders. Tracking information may take up to 12 hours to activate after dispatch.
6. Failed Deliveries
If a delivery attempt fails, the courier will attempt re-delivery or contact you via the phone number on your order. After 3 failed attempts, the package is returned to our warehouse. In such cases, re-shipping charges may apply and will be communicated before we reattempt dispatch.
7. Damaged or Lost Shipments
If your order arrives damaged, do not accept the delivery — note the damage with the courier and contact us immediately at support@myrobomart.com with your order number and photos.
For lost shipments not delivered within the estimated window, contact us and we will raise an investigation with the courier. If the shipment is confirmed lost, we will dispatch a replacement or issue a full refund.
8. Contact
For shipping queries, email support@myrobomart.com or use our contact form. We respond within 24 hours on business days.