Return Policy

1. Return Eligibility

We accept returns within 7 calendar days of the delivery date. To be eligible for a return, the item must be:

• Unused and in its original condition.
• In its original packaging with all accessories, manuals, and labels intact.
• Accompanied by proof of purchase (order number or invoice).

Items that show signs of use, damage caused by the customer, or missing components may not be accepted for return or may attract a restocking fee.

2. Non-Returnable Items

The following items are not eligible for return:

• Electronics that have been opened, powered on, or used (unless defective — see Section 4).
• Custom-cut or made-to-order parts (e.g., custom-length wires, cut frames).
• Items purchased during clearance or marked as “Final Sale.”
• Consumables such as adhesives, lubricants, and soldering materials.
• Items without original packaging or missing serial number labels.

3. How to Initiate a Return

To start a return:

1. Email support@myrobomart.com with subject: Return Request — [Your Order Number].
2. Include your order number, item(s) to return, and the reason for return.
3. Attach a photo of the item and packaging if the return is due to damage or incorrect product.
4. Our team will respond within 24 business hours with a Return Merchandise Authorisation (RMA) number and pickup instructions.

Do not return items without an RMA number. Unauthorised returns may be refused at our warehouse.

4. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery at support@myrobomart.com with photos or a video clearly showing the issue.

We will, at our discretion, arrange a free replacement or issue a full refund including any shipping charges. Return shipping for defective or incorrect items is fully covered by MyRoboMart.

5. Return Shipping

For standard returns (change of mind, wrong size ordered, etc.), the return shipping cost is borne by the customer. We will provide you with our warehouse address and preferred courier upon RMA approval.

For returns due to defective, damaged, or incorrect items, MyRoboMart will arrange and cover pickup at no cost to you.

6. Refund Process

Once we receive and inspect your returned item (typically within 2 business days of receipt), we will notify you of the approval or rejection of your refund.

Approved refunds are processed within 5–7 business days to your original payment method:

• Credit/Debit card: 5–7 business days.
• UPI / Net Banking: 3–5 business days.
• Wallets: 1–3 business days.

Original shipping charges are non-refundable unless the return is due to our error.

7. Exchanges

We do not process direct exchanges. If you need a different item, initiate a return for the original item and place a new order for the replacement.

8. Cancellations

Orders can be cancelled within 1 hour of placement at no charge. After that, the order may already be in processing or dispatch. Contact us immediately at support@myrobomart.com and we will do our best to accommodate, but cannot guarantee cancellation once dispatch has been initiated.

9. Contact

For return and refund queries, email support@myrobomart.com or use our contact form. We respond within 24 hours on business days.